YOU HAVE QUESTIONS ABOUT KINERET® ON TRACK™.
We have answers.
As you get to know all the services of KINERET On TRACK, you may find that you have questions about the program, KINERET, payment plans, and medication supplies. You’ll find some frequently asked questions and their answers below.
ABOUT KINERET ON TRACK AND KINERET ON TRACK GUIDANCE
The KINERET On TRACK support team offers individualized help to people taking KINERET. KINERET case managers, nurses, and pharmacy specialists help you with prescription, insurance, and reimbursement details; deliver your KINERET right to your door; and answer your KINERET-related questions about injection training. If you’d like, they will also provide personalized communications—by email, on the phone and in person—at every step of your KINERET journey. All you have to do is ask.
When you place your KINERET order, you are eligible for the KINERET On TRACK support program. KINERET On TRACK Guidance is part of that support program, enabling you to receive ongoing support throughout your treatment when you agree to receive product and marketing information from Sobi.
You will still be able to get your medication if you unsubscribe from the KINERET On TRACK Guidance emails.
SUPPORT FOR TAKING KINERET
If you’d like to arrange an in-home or virtual visit for injection training, call us at KINERET On TRACK at 866.547.0644, 8AM to 8PM EST, Monday through Friday.
Injection site reactions are very common for most people. If you have any concerns, consult your healthcare provider or call your KINERET On TRACK nurse for injection training at 866.547.0644, 8AM to 8PM EST, Monday through Friday.
In an emergency, you should call 911 or your healthcare provider.
YOUR KINERET SUPPLY
You can choose to be at home to sign for your shipment of KINERET, or you can opt to waive the signature requirement. Every month you will receive a refill call, and at this time you can change the address where your shipment is to be delivered.
During your monthly refill calls, you can change the address where your shipment is delivered.
If you need an emergency supply of KINERET, call your KINERET Pharmacy Specialist at 800.850.4306 and press option 4. Specialists are available to answer your calls during business hours (8AM to 8PM EST, Monday through Friday). At night or on the weekend, you can leave a voice message and we will get back to you within 2 hours.
PAYING FOR KINERET
A KINERET Case Manager will be able to help you find out if your insurance covers KINERET and better understand your bills and copays.
You may be eligible if you are a U.S. resident and have commercial insurance. You are not eligible if you have a government, state, or federally funded prescription program, including Medicare, Medicaid, Medigap, VA, DOD, or TRICARE.
You may be eligible if you are a U.S. resident, are uninsured or underinsured, and have met all other eligibility requirements. A KINERET Case Manager can help you understand these requirements and your eligibility.
Your KINERET On TRACK Case Manager will be able to help you work through your deductibles to better understand your bills and copays. Call a KINERET On TRACK Case Manager at 866.547.0644, 8AM to 8PM EST, Monday through Friday.